Customer Care
Our Customer Care team is available to assist with orders, shipping, and returns. We’re here to help ensure a seamless experience from purchase to delivery.
Phone Number: +1 (201) 234-1318
Email: customer@ninyumbani.com
Post: NINYUMBANI, 1 Avalon Way, Orange, NJ, 07050, USA
We provide standard and express delivery to suit your needs. Shipping times and costs are shown at checkout.
Free shipping is available on orders over a certain amount. Check our Shipping Policy for details.
We deliver worldwide, with availability depending on local couriers. At checkout you’ll see if shipping is possible to your country.
Yes, once your order ships you’ll receive a tracking link by email. This allows you to monitor its progress until it reaches you.
Import duties or taxes may apply depending on your country’s regulations. Customers are responsible for covering these extra charges.
If you’re nearby, you can choose free in-store pickup at checkout. You’ll receive a notification once your order is ready for collection.
Afterpay is available in selected regions. At checkout, you’ll see if the option is supported in your country before completing payment.
Orders are typically processed within 5–7 business days. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow it every step of the way. Expedited shipping options are available on select items at checkout.
Order Arrival
Standard U.S. delivery averages 8–10 business days, and most customers receive their order within a week. Orders containing multiple items may arrive in separate packages. International delivery times vary by destination, and applicable duties or import fees may apply.
While delivery dates are estimates, we’re always here to help if you have questions along the way.
Eligible items may be returned within 21 days of delivery. Returned items must be unused, unworn, and in original condition and packaging.
To process a return, please email customer@ninyumbani.com with your order number and request. Once approved and received, refunds are issued to the original form of payment. Original shipping fees are non-refundable unless required by law.